Getting Started
Frequently Asked Questions
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1. |
Is my timetable finalized? |
| | Please note that your timetable is subjected to changes before the start of term. |
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2. |
I am not able to log into NPal2 mStudent. What should I do? |
| | Please ensure that your mobile device has Internet connection, and that you are using a valid set of NPNET ID and Password.
Please follow the steps below if you are still unable to log into the mobile app:
- Open a browser and go to the following URL:
http://www.np.edu.sg/mel/Pages/login.aspx Click on Change Password (student). Please note that by following through the steps below, your password for Connect Mail, MeL, NPal2 and NPWirelessX will subsequently be updated with the new password. Enter your credentials and click on the
Login button to proceed. Enter your current and new password, and click on
Submit Request button. Please wait for
15 minutes for the new password to be synchronized. You can now try to log into mStudent mobile app with your new password.
Kindly approach IT Helpdesk for assistance if the login issue is still not resolved. |
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3. | Why is my timetable in the app different from Student Self-Service? |
| | If you are using an iPhone or iPad, and your mobile device's default language is not English, please follow the steps below to change the default language to English, and then re-verify if both timetables are the same:
- Tap on
Settings ->
General ->
Language & Region
- Tap on
iPhone Language
- Search for “English”, tap to select your preferred English language, and tap
Done
- Tap on
Change to English to change your iPhone’s language
If your issue is still unresolved, please email to Dora.itcare@np.edu.sg with the screenshots. One from your mobile app and the other from Student Self-Service together with your student id, name and contact. We will troubleshoot and get back to you as soon as possible. |
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4. |
I am not able to download the timetable into my iPhone's calendar. What should I do? |
| | If the error message is showing "Permissions were not granted", go to
Settings, scroll down and tap on
mStudent, and slide to enable
Calendars.
If the error message prompt is indicating to add a local calendar, go to
Settings, scroll down and tap on
Mail, Contacts, Calendars. Perform the following steps for every account, to disable the calendar(s) for all your account(s):
- Tap on your account (e.g. iCloud).
- Scroll down and disable
Calendars.
- On the
Turn Off Calendars dialog, you can tap on either "Keep on My iPad" or "Delete from My iPad" for the respective account's calendar events.
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5. |
I am not able to view the downloaded timetable on my Android's default calendar app. What should I do? |
| | Please ensure that you have chosen the appropriate calendar during the timetable downloading process.
Please also ensure that the chosen calendar is enabled for display on your Android's default calendar app. You should be able to verify this configuration under
Settings within the default calendar app. Do note that the exact location of the configuration varies for different Android devices.
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